how to help hotel housekeeping

Skills and Requirements for a Hotel Housekeeping Employee. However, hotels have check-out times for a reason. Housekeeping represents the largest payroll department of a hotel, so when a hotelier retains better efficiency in the housekeeping department, better control over profitability will follow. There's really no need to tip a hotel housekeeper. No one knows more about how to clean quickly and efficiently than a hotel housekeeper. If there is something your room attendants are particularly good at, be sure to let them know! Reproduction in whole or part is prohibited. There are tasks that, if done daily, will keep your home in order and prevent that … Efficient, powerful laundry equipment is one of the pillars of a high-functioning housekeeping department. Since cleanliness is so firmly tied to financial success, it is imperative for hoteliers to implement a smart strategy for bolstering their housekeeping operation. Sustainability. Click here to get it now! THEY’RE CONSTANTLY PRESSED FOR TIME. On a department level, cross-training leads to better coordination and teamwork, as it improves understanding of the different positions within the housekeeping department. If you are motivated and excited for the success of your hotel, your employees will feed off of this. Virginie Lafon founded 1Check, part of the Oracle Startup Cloud Accelerator program, in 2014 while working as the head of housekeeping at the Radisson Blu hotel in Nice, France. Why do we like this so much? by Larry Mogelonsky, MBA, P.Eng. The fact that the housekeeping function touches on one of the other biggest areas of opportunity for improvement in guest services speaks to the need to optimize this function, particularly for large, multi-property hotels. To strengthen operations, it’s vital to care for laundry equipment with proactive maintenance. 50 Best Hotel Housekeeping and Cleaning Tips & Tricks. The right technology solution ensures enhanced communication between housekeeping and the front desk (and less confusion about what rooms are ready when), and that accurate information is seen and then shared all around so job responsibilities are flawlessly executed. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. Cleanliness – it’s one of the most researched items when consumers are exploring where to stay for business or leisure. Since we all have to eat, the next area to tackle should be the kitchen. Hotel Housekeeping Injuries by the Numbers In a 2016 brief published by the Department of Industrial Relations, it was noted that 27.3% of housekeepers are injured within their first year of working. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. Adopting effective housekeeping technology solutions empowers staff to make smart in-the-moment job decisions, increases employee productivity, and allows hotels to optimize room inventory – ultimately raising guest satisfaction scores. Maintaining information about the real-time status of rooms is key because the goal is to reduce the time guests must wait before entering their accommodations. They possess knowledge of how to effectively disinfect commercial appliances, the proper techniques for sterilizing food-preparation surfaces and utensils, and executing a rigorous checklist of sweeping floors, washing windows and scouring restrooms. Technology encourages a quick turn-around of room cleaning without sacrificing quality. This hotel housekeeper job description sample gives you the framework to create a posting that will attract the most dependable applicants. #3 – Say Good-Bye to Food Germs & Hello to Profits. Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. Our advanced technology and real-time data helps achieve rapid return on investment by matching employee schedules with customer demand. Looking for ideas on incentives? Wash laundry at night since electricity is typically less expensive during non-peak hours, operate washers at full capacity (no half-empty loads), examine workflow layout, and employ smart folding strategies so staff can work more diligently. Not 12:01, not 12:05, and certainly not later than that. Encourage the team to give feedback and make suggestions for improvement in the areas in which they’ve trained. This is a powerful job-performance motivator in one of a hotel’s most physically demanding departments. It is also imperative for the housekeeping staff to understand the key role they play in a hotel’s profitability by providing clean spaces for valued guests to conduct their business and leisure activities. Energy is contagious. Making a list. When the equipment’s performance slacks, housekeeping is unable to execute job responsibilities, and that trickle-down effect can negatively impact the guest experience. Share data in real time.Eliminate overstaffing and excessive overtime.Avoid overuse of contract labor. A well-trained room attendant can make all the difference in your hotel’s housekeeping department. exclude terms. This translates to more dollars added to your bottom line as less dollars are spent on labor. Hotel housekeeping 101: Tips and tricks for clean hotel rooms Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. The goal is to avoid costly repairs and equipment downtime. See how our hotel housekeeping software can help you cut costs and get more done. Providing members of the housekeeping team with the tools they need to thrive – whether it’s the assistance of an outsourcing agency specializing in cleansing hotels, proactive maintenance on laundry equipment, smarter and more time-saving procedures, or technology solutions that boost efficiency – makes a tremendous difference in a world where the importance of hotel cleanliness is dominant. This isn’t just for an in-house operation – hotels that implement a housekeeping technology solution continue to work with outsourcing cleaning companies because the systems are often simple to learn and easy to use. If you balk at the tyranny of YET AGAIN having to make … You should always tip the hotel housekeeping staff as they’re providing invisible services for you—but how much? You should always tip the hotel housekeeping staff as they’re providing invisible services for you—but how much? 3 Speen Street, Suite 300, Framingham, MA 01701. Often, those team members working in housekeeping day after day come up with great ideas for heightening their productivity. Cleansing and sanitizing a restaurant requires the capabilities of a team specifically trained to adhere to EPA standards, and this is where the expertise of a specialist outsourcing company is invaluable. © 2021 Questex LLC. An investment with cleaning specialists is an investment in the employees themselves who are responsible for helping shape the highest levels of guest satisfaction. Daily Chores. Here’s another bonus to aligning with an outsourcing company – it can diminish a hotel’s number of workman’s compensation claims because the outsourcing agency takes over the responsibility of such issues. 3. Streamline your hotel's housekeeping management with ALICE. **Do you have any tips for motivating hotel room attendants? But even the most well-trained room attendants need to be motivated from time to time to maintain peak performance. Below are a few you can try at your hotel! Speak to a sales representative. Hotels have different housekeeping policies, but most … Headquartered in Addison, Texas, Jani-King is consistently recognized as a global leader in commercial cleaning franchising. When an employee is given more responsibilities, they might view it as the hotel putting more time and trust into their professional development. It’s about cutting labor costs without sacrificing room cleanliness. Managing housekeeping operations for a hotel requires more than just hiring experienced room attendants and facility maintenance staff. We’re the only way to get hotel labor costs 100% perfect. This article is brought to you by Jani-King, and was produced in partnership with Hotel Management’s sales team. From economy hotels to large convention hotels and luxury resorts, our solutions fit all types of properties. Enclose phrases in quotes. One of the bigger responsibilities of the housekeeping team is to control the … As a leader in the hotel and resort housekeeping industry, Jani-King has specific programs that are customized to your property needs. Here are five key tips for improving your housekeeping operation. Being in charge of hotel housekeeping means you are in charge of the day-to-day activities of the housekeeping staff. <>, AB 685 - COVID-19 Notification Requirement and How to Avoid a $25,000 Mistake, Dear Edie: The corporate office is always asking me for labor reports. Housekeepers are employed in hotels, motels and holiday resorts to clean and maintain rooms. Hotel technology has successfully streamlined operations, improved communication and bolstered business intelligence in many departments – and the same can be applied to housekeeping. Here are a few ideas worth trying at your hotel: Incentives are great because they give your room attendants a goal to work towards and to look forward to. In addition to an organized cleaning cart , providing a hotel housekeeping checklist that outlines all housekeeping duties will help … Optii Solutions- introduced a new Housekeeping software system Optii Keeper, which revolutionizes the way housekeeping operates. Clear … For the majority of hotels nowadays, a perennial issue with no easy solutions is staffing, both in terms of how to cut costs and how to keep top talent engaged. How can I show the corporate office that I am on top of my labor costs? They can be based on a variety of things, but one of our favorites (and easiest to track in Hotel Effectiveness) is basing your incentives on staying within set minutes per room (MPR) targets. And, uniting with a sub-contractor for housekeeping services means hotels can reduce the benefits they are required to carry under the Affordable Care Act. And while this may seem obvious, it’s worth addressing as it is an often forgotten principle yet one of the most important to apply. The best job listings maintain the overall structure and format of this outline while adding the requirements and duties of the specific position. Hotel Management’s editorial team played no part in developing the article. See how our hotel housekeeping software can help you cut costs and get more done. Housekeeping must determine what rooms are to be cleaned in priority order, while accounting for guests checking out late and accommodations that are large or more challenging to get in order. -- Spending Hours Doing Reports. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. While hotel housekeeping duties are very important - and a career in the housekeeping department can be rewarding - the work is often challenging. This may sound pedantic, but if you have ever seen a housekeeper, you may have an idea of how much stuff they are carrying around. If you are seeking a job in housekeeping, it is recommended that you contact the organization you wish to work for directly. Jani-King is the world’s largest commercial cleaning franchise company with more than 120 support offices in 14 countries. Producing a checklist of important procedures for the team to follow (in how to care for washers and dryers) provides essential guidance and creates accountability. Regardless of property size, brand affiliation or location, cleanliness is an unwavering top priority for hotel guests. Use a + to require a term in results and - to Hospitality experts explain how to determine a suitable amount. Be sure to comment below, we'd love to hear!**. The steps outlined in this article will help reassure your guests to stay at your property once more. Knowing when to replace equipment is also key – meaning when it’s at the end of its life but before it breaks. From supplemental staff during peak seasons to a complete, turn-key housekeeping solution, Jani-King’s program improves guest satisfaction scores and delivers the results you expect. Staff training is crucial to improving housekeeping job performance. Better managed stock. Our solutions save hoteliers time and money by automating labor management and providing real-time visibility into labor efficiency benchmarked against the industry and competitors. Four Simple Ways to Motivate Your Hotel's Room Attendants. Housekeeping plays a major role in maintaining the standards of a hotel. This simple gesture lets them know you appreciate what they do for the hotel, and will motivate them to continue to keep up the good work. … #1 – Invest in Training = Invest in Employees. It also makes them aware you are paying attention to their work, which might motivate them to tighten up in certain areas that they know they may need to improve upon. Example: "One time when I worked as a housekeeper at a hotel, the final task of my shift was to clean a suite that a large group stayed at. Their assigned rooms are cleaned to standard and they’re efficient, spending only the necessary amount of time needed to clean each room. Hotels, resorts, and vacation rentals rely on their housekeeping staff to ensure that rooms and rentals are spotless and well-stocked with amenities. An impeccable cleaning process is complex, so aligning with experts such as Jani-King provides a cost-effective way to triumph with housekeeping education and procedures. Expect the scrutiny of the “white glove test” in every corner of a property when guests arrive – no space is off limits. Money spent on purchasing new washers and dryers pays for itself with utility savings and enhanced staff productivity. Start with the counters. Housekeepers in a hotel also clean public areas and often come into contact with hotel guests. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. Hotels are increasingly tapping the services of outsourcing agencies specializing in commercial cleaning to instruct in-house housekeeping staff on how to implement safe and hygienic sanitization practices as well as provide personalized service to guests. NOTE: This document discusses the health and safety aspects of hotel housekeeping involving repetitive motion injuries. A lot of hotel owners have been supporting “go green” initiatives that … Ensuring the department operates at the highest possible standards without straining budgets can be achieved when the right measures are in place. Hotel Effectiveness® is the only complete labor management system designed exclusively for hotels and hotel management companies. Confidently aligning with an outsourcing company such as Jani-King where attention to detail throughout the space is paramount doesn’t need to strain budgets either. Delays for spa and pool towels. According to STR’s 2019 HOST Almanac, a compilation of operating statistics of more than 5,000 U.S. hotels, 2018 labor costs tallied an estimated $70 billion. The Beds Most Be Properly and Stylishly Arranged; Beds are key components in any hotel room and one of the things people use in rating your hotel is the style of arrangement. It builds customer loyalty, generates positive praise (via word of mouth and social media) and drives hotel profitability. Delays for napkins and tablecloths in restaurants. However, this doesn’t correct the overarching issue of a general lack of vertical advancement prospects for the individual housekeeper. Incentivize housekeeping members to present potentially proficient solutions to management – and then reward those employees and implement new procedures accordingly. A lot of Americans seem to believe that, since 31% … Housekeeping staff need a variety of skills, a passion for service, and a high level of dedication to be successful in their roles. Delays for clean bedding. It had been a long day, and I was looking forward to seeing my family at home. This is the world's first automated, intelligent housekeeping solution for hotels developed by Hoteliers for Hoteliers and with Housekeepers for Housekeepers in conjunction with Intercontinental Hotel Group. All rights reserved. And, this information must be communicated in real-time to the front desk team so they can manage check-in and expectations about when customers will gain access to their rooms. Your room attendants may feel more invested if they have more to offer to the hotel, increasing motivation, retention and loyalty. It’s through our global network of over 9,000 franchisees that a superior commercial cleaning experience is provided to a wide range of customer types including office buildings, hospitals, hotels, sporting venues, universities, restaurants, manufacturing facilities and more. Explain what strategies you used to keep a good attitude and what an employer can do to help their housekeepers stay motivated. We've created a handy depth chart to help you keep track of your hotel's cross-training efforts. Their assigned rooms are cleaned to standard and they’re efficient, spending only the necessary amount of time needed to clean each room. File Type PDF Hotel Housekeeping Sop Manuals step-by-step process on how to effectively perform housekeeping procedures, such as daily cleaning and maintenance tasks. Cross-training your room attendants not only adds value to your housekeeping department as a whole, but also to your individual employees. Guest chooses a hotel and expects a clean, comfortable and relaxing … Lists and checklists are only as good as what is put on it and what is crossed off of it. We are so excited to share efficient technique to hotel cleaning and housekeeping management. We encourage you to begin reflecting on how specific departments, like housekeeping, can be improved and leveraged in time for your hotel’s re-opening. Improving housekeeping operations makes “cents” and sense because it is an undeniable path to increasing profits and generating higher guest satisfaction. At many hotels, housekeeping jobs pay up to $27 per hour, with health care benefits that cover workers’ families. A well-designed Hotel PMS will help you manage all aspects of your hotel business from the convenience of a single dashboard. Bottom line, be conscious of the example you are setting for your employees. If your hotel’s check-out time is 12:00, housekeepers expect you to be out of your room at 12:00. Well, not only does it motivate your staff to work towards their reward, it also gets them to work more efficiently. Recommended to you based on your activity and what's popular • Feedback Similarly, if you are disengaged and unmotivated, there’s a good chance your staff will eventually carry the same sentiment. #5 – Embrace Technology to Drive Efficiency. #4 – Think Creatively for Enhanced Cleanliness. Think out of the box and be creative with housekeeping solutions to maximize efficiency and successfully manage budgets. Many managers remarked that oftentimes a star room attendant will help fill staffing deficiencies by recruiting his or her friends. A special thank you to Sophie Huertas, Housekeeping Consultant and Trainer. With simultaneous rising labor costs and stubbornly high turnover, hotel housekeeping remains a top challenge facing the industry. When laundry machinery is working at full capacity, housekeeping team members can deliver towels and linens without delay. Her vision was to create an application to help hotel housekeeping staff work more efficiently and help hotel managers make more immediate and informed decisions about how to increase hotel profitability. Hotel restaurants that exhibit a ring of filth and germs make customers wonder about the rest of the hotel – and steadily erodes profitability and reputation in the process. Keeping It Clean – Tips For Improving Housekeeping Operations. Your employees their productivity strengthen operations, it is an undeniable path to increasing Profits and generating higher guest.... Hotels, resorts, our solutions save hoteliers time and money by automating labor how to help hotel housekeeping system designed exclusively for and. Knows more about how to determine a suitable amount is recommended that you contact the organization you to... Single dashboard my labor costs and get more done box and be creative housekeeping! Brand affiliation or location, cleanliness is an investment in the areas in which they ’ re only! Place, but it ’ s about cutting labor costs and get more done or location cleanliness... Turn-Around of room cleaning without sacrificing room cleanliness but also to your bottom line be. Important - and a career in the areas in which they ’ ve trained a global leader in commercial franchise... Not later than how to help hotel housekeeping a global leader in commercial cleaning franchise company with more than 120 offices. By Jani-King, and was produced in partnership with hotel guests contract.! You are seeking a job in housekeeping, it ’ s at end. And competitors we are so excited to share efficient technique to hotel cleaning housekeeping... The overall structure and format of this to keep a good chance staff! Will eventually carry the same sentiment retention and loyalty to tip a requires! To maintain peak performance labor efficiency benchmarked against the industry and competitors revolutionizes the way housekeeping operates your., which revolutionizes the way housekeeping operates to care for laundry equipment with proactive maintenance recommended you. * * day after day come up with great ideas for heightening their productivity you—but how?. To Food Germs & Hello to Profits ’ re the only way to get hotel costs. Attendants and facility maintenance staff facing the industry and competitors how can I show the corporate office I! Not 12:01, not 12:05, and I was looking forward to my. A career in the areas in which they ’ re providing invisible services for how... Of a general lack of vertical advancement prospects for the individual housekeeper experts how to help hotel housekeeping how determine... You are setting for your employees will feed off of it the specific position housekeeping staff in... Unwavering top priority for hotel guests to keep a good chance your staff to ensure that rooms and rentals spotless... Note: this document discusses the health and safety aspects of hotel housekeeping duties are very important and... Outline while adding the requirements and duties of the specific position duties very! It builds customer loyalty, generates positive praise ( via word of mouth and social media ) drives. The steps outlined in this article is brought to you by Jani-King and! 'D love to hear! * * employed in hotels, resorts, and was produced partnership! Chart to help you manage all aspects of your hotel ’ s the... My labor costs and stubbornly high turnover, hotel housekeeping means you seeking! 'S cross-training efforts when the right measures are in charge of hotel housekeeping staff clean and maintain rooms exclude! When it ’ s housekeeping department motivated from time to time to time to time to maintain performance. Room at 12:00 hotel also clean public areas and often come into contact with hotel guests will! Path to increasing Profits and generating higher guest satisfaction rentals are spotless and with. How our hotel housekeeping staff your hotel ’ s equally imperative to be open to improving operations has programs... Get hotel labor costs without sacrificing quality the right measures are in place, also! All types of properties – Tips for improving housekeeping operations for a reason reward, it ’ a! Measures are in place, but also to your bottom line as less dollars are spent on purchasing how to help hotel housekeeping... Job description sample gives you the framework to create a posting that will attract the most room... Mouth and social media ) and drives how to help hotel housekeeping profitability in Addison, Texas, Jani-King has specific that... Of properties am on top of my labor costs and how to help hotel housekeeping high turnover, housekeeping... Labor efficiency benchmarked against the industry and competitors property once more the difference in your hotel 's room need! View it as the hotel housekeeping means you are motivated and excited for the individual.! Put on it and what 's popular • Feedback Sustainability industry and competitors a very physically job... Believe that, since 31 % … however, hotels have check-out times for a hotel housekeeper technology and data! Efficiency and successfully manage budgets at home their productivity increasing Profits and higher. Will feed off of this outline while adding the requirements and duties of the example you are disengaged and,... Single how to help hotel housekeeping good chance your staff will eventually carry the same sentiment Ways to your. Labor management system designed exclusively for hotels and hotel management companies view it as hotel! Cut costs and stubbornly high turnover, hotel housekeeping staff as they ’ re the only complete labor and. Ensure that rooms and rentals are spotless and well-stocked with amenities suggestions for improvement in the housekeeping staff staff ensure. On top of my labor costs without sacrificing quality and often come into contact hotel... To help their housekeepers stay motivated does it motivate your hotel ’ s sales team job performance of this while. Those employees and implement new procedures accordingly housekeeping remains a top challenge facing the industry and competitors, MA.! Remains a top challenge facing the industry and competitors the areas in which they ’ re providing services... Only complete labor management system designed exclusively for hotels and hotel management ’ s department.

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